IT Generalist & Technology Support

What You’ll Do

• Helpdesk and end-user support: resolve day-to-day issues across macOS and Windows devices, including email, accounts, VPN, printers, and peripherals. Provide fast, friendly, and reliable support.
• Device provisioning and lifecycle: set up new hires with devices, accounts, and access. Maintain an accurate asset inventory. Execute offboarding deprovisioning with security discipline.
• Identity and access management: manage user accounts and permissions across Google Workspace or Microsoft 365, Slack, and core SaaS tools. Apply least-privilege principles and maintain access logs as needed.
• Network operations: maintain office network reliability (Wi-Fi performance, router and switch configuration, basic firewall settings). Coordinate with vendors for ISP, cabling, and advanced network changes.
• Conference rooms and AV: set up and maintain meeting rooms, including microphones, speakers, cameras, TVs, LED displays, and screen sharing systems. Troubleshoot quickly during live meetings.
• AV and display installation: install and configure TVs and LED displays, including mounting, cabling, power management, and input switching. Ensure safe installation and clean cable management.
• Security baseline: implement endpoint protection, patching, encryption, and backup practices. Maintain simple SOPs for phishing response, device loss, and access control.
• IT documentation and SOPs: create clear internal guides for onboarding, standard setups, common troubleshooting, and request escalation. Build a lightweight ticketing workflow if not already present.
• Vendor and procurement management: manage IT purchases (laptops, monitors, accessories), negotiate with local vendors, and ensure cost-effective standardization.
• Reliability and monitoring: proactively monitor network and key office systems. Identify recurring issues and drive root-cause fixes.
• Support events and visitors: ensure technology readiness for customer visits, demos, and internal events. Provide on-site support before and during key sessions.
• Continuous improvement: propose upgrades that improve reliability, security, and employee experience without unnecessary complexity.

You’ll Thrive Here if You

• 3+ years of hands-on IT support experience in a fast-paced office environment.
• Strong troubleshooting skills across macOS and Windows, common SaaS tools, and office networking.
• Experience with Google Workspace or Microsoft 365 administration, including account provisioning and access management.
• Practical understanding of network fundamentals (Wi-Fi, DHCP, DNS basics, VLAN concepts, firewall basics).
• Experience with AV systems: conference room setup, cameras, microphones, screen sharing, and display troubleshooting.
• Ability to install and configure TVs and LED displays, including safe mounting and cabling best practices.
• Service mindset with strong communication skills in English and Mandarin.
• Strong documentation habits and ability to build simple SOPs that others can follow.

Bonus Qualifications

• Experience supporting hybrid teams and remote access setups (VPN, Zero Trust tools).
• Comfortable using AI tools to speed up troubleshooting research, documentation drafting, and inventory analytics (without exposing sensitive data).
• Experience supporting small server rooms, network racks, or light systems administration responsibilities.
• Knowledge of basic cybersecurity practices and incident response workflows.

Why This Role is Unique

You own day-to-day IT support, office network health, device lifecycle, and AV setup for meetings and events in Zettabyte's Taipei office.

Details

We provide competitive salary and equity based on experience and skillset.

Flexible work environment.

Applicants must be authorized to work in their respective location.